Summary
Arapahoe Rental, facing operational inefficiencies and a frustrating online experience for customers, partnered with Quipli to overhaul their rental software. In this success story, we’ll break down how they eliminated customer frustrations, integrated seamless inventory management across nine locations, and positioned themselves for accelerated growth — all without costly custom development – with Quipli.
Introduction
For over 30 years, Arapahoe Rental has been a trusted equipment rental provider serving Northern Colorado, the Denver metro area, and parts of Wyoming. Specializing in heavy equipment rentals, Arapahoe now operates nine locations across two states.
As their rental customers demanded a better online ordering solution, General Manager Evan Moore saw a growing gap in Arapahoe’s ability to meet customer expectations online.
Arapahoe’s Challenge
As Arapahoe expanded, so did customer frustrations. The online system lacked real-time pricing and availability, leaving customers lost and forcing them to call for final quotes. “We’d hear the same complaints over and over,” Moore said. “Our system wasn’t designed for real online ordering — it was just lead generation. It created a frustrating, outdated experience for everyone.”
Beyond the customer-facing issues, the internal operations were equally strained. Arapahoe’s outdated software couldn’t integrate with their inventory management system, which led to double bookings and missed rentals.
“Without a centralized inventory system that connected our locations, managing inventory was a nightmare. We had equipment at one location that customers couldn’t access at another, and there was no visibility across locations to resolve it,” Moore added.
“We knew the website wasn’t working and it wasn’t aligned with our rental software, so we had to start looking at other options,” Moore added.
Arapahoe needed a web-based, fully integrated solution that would improve the customer experience and simplify operations. After evaluating several options, it became clear that many older systems couldn’t meet their needs.
“We looked at a lot of companies, but most of them were outdated and felt clunky. They just weren’t designed for the web-based, integrated experience we envisioned,” Moore explained.
Despite using three softwares simultaneously, none could offer the multi-location functionality Arapahoe needed to efficiently manage inventory across locations without significant custom development costs.
“One company quoted us $80,000 just to build the features we needed. We knew there had to be a better solution,” said Moore.
How Quipli’s Rental Software Helped
That’s when they found Quipli — a powerful, web-based solution that checked every box Arapahoe needed for a seamless rental experience.
Unlike other providers, Quipli approached the partnership with a flexible, collaborative attitude, tailoring their software to meet Arapahoe’s unique needs without breaking the bank.
“With Quipli, it was different. They asked, ‘What do you need?’ and then built it for us. It was phenomenal. The way Quipli delivered was just amazing,” Moore said.
The integration of Quipli’s platform has not only streamlined operations but also transformed Arapahoe’s customer experience. The seamless integration between their website and inventory management has drastically improved efficiency, and customers are thrilled with the new system.
“Our customers love it now. They can create orders online without surprises or having to call us for pricing. We used to get constant complaints about our website—now it’s consistently positive feedback,” Moore shared.
The Results
Since partnering with Quipli, Arapahoe Rental has cemented its place as one of the top independent rental companies in the region, leveraging cutting-edge technology to support its growth.
Quipli’s software has simplified the online ordering process for customers, reduced friction in internal operations, and improved overall customer satisfaction. With the ability to view and manage inventory across all nine locations, Arapahoe’s team is better equipped to meet customer demand and optimize resource allocation.
“We are now one of the top independent rental companies with the best technology through Quipli.”
Evan Moore, General Manager
Thanks to Quipli, Arapahoe Rental is poised for continued expansion and success, driven by a rental software solution that grows with them.
Struggling to Manage Multiple Rental Locations? Quipli Is Built for Rental Companies Like Yours.
Arapahoe Rental streamlined operations across nine locations with Quipli’s integrated, web-based platform. If you’re managing multiple locations and need a rental software that can keep up, Quipli’s scalable solution is designed to simplify inventory management, improve customer satisfaction, and drive revenue growth.
Let’s discuss how Quipli can help your multi-location rental business thrive. Schedule a demo today to see how our platform can transform your rental business.
