Summary
Rental Services of Texas (RST), based in Pleasanton, TX, was facing operational inefficiencies due to outdated invoicing methods and a rental software that couldn’t keep up with their growing business. After meeting Quipli CEO Kyle Clements at a tradeshow, they decided to make the switch to Quipli’s rental software. Since then, RST has saved significant time, streamlined their operations, and enhanced customer satisfaction. In this success story, we’ll break down how Quipli’s features helped RST optimize their processes and improve their business efficiency.
Introduction
RST, a leading equipment rental company in Pleasanton, TX, initially used QuickBooks for invoicing and supplemented it with a rental software that was integrated into QuickBooks. However, this setup quickly proved inadequate. The software lacked critical features such as cycle billing, work orders, and dispatch capabilities, which hindered their ability to run smoothly and grow efficiently. These limitations forced them into time-consuming manual tasks and outdated processes that slowed the business down.
Two years ago, during a tradeshow, RST met Quipli CEO Kyle Clements, and after learning about the platform’s capabilities, they decided to give Quipli a try. The result was a significant transformation in their workflow, with Quipli helping them save time, improve customer satisfaction, and access a comprehensive suite of features that supported their growth.
The Challenges
Before adopting Quipli, RST struggled with outdated systems that couldn’t keep up with their increasing operational demands. Their previous rental software lacked essential features like cycle billing and dispatching, causing them to rely on handwritten contracts and manual processes that were time-consuming and inefficient.
We sat down with RST representative Rob Moczygemba, who explained that since switching to Quipli, “We’re not spending a bunch of time doing hand-written carbon copy contracts. Now, all our incidentals are printed out on the customer’s receipt.”
Aside from needing an updated software with robust features, RST was also concerned about the quality of customer support they would receive. With Quipli, they’ve found the customer service to be consistently responsive and attentive.
“The biggest complaint I heard from my peers in the industry was that the other software companies work really hard to get you to sign up, and then the customer service afterwards is not good at all. Whereas with Quipli, you’re on it. We send you an email and you send a work order right back. I don’t think any other software company would deep dive that much,” Moczygemba shared.
Time-Saving Benefits and Operational Efficiency
Since switching to Quipli, RST has saved valuable time, particularly with contract management and dispatching. The ease of use has also been a game-changer, allowing RST to quickly onboard new employees and get them up to speed in record time.
“As far as ease of use, one of our employees is on light duty, and I would say within two days he was running the software by himself. He was answering the phones, doing the rental contracts, and dispatching. That speaks volumes to the workflow that (Quipli) has created,” Moczygemba said.
Quipli’s intuitive platform has also sped up processes, making day-to-day operations more efficient. “As far as workflow in the office, it makes our job faster. We just enter the data into Quipli, hit ‘On Rent,’ and it prints out. Two minutes later, the customer is out the door and on their way,” Moczygemba added.
Additionally, Quipli’s reporting features have been crucial in helping RST monitor business performance. “As far as what we’re tracking, I go to reports every morning, and I look at our revenue and our number of transactions. That’s really easy to do with Quipli.” Having a simple tool to analyze their business has allowed RST to monitor key metrics and make business decisions accordingly.
The Results
Since implementing Quipli, RST has experienced significant improvements across the board. With the software’s easy-to-use interface, they’ve been able to onboard new employees quickly and get them up to speed within days.
Their workflow has become much more efficient, allowing the team to spend less time on administrative tasks and more time on customer service and business growth. Quipli’s customer self-service portal has also made a significant impact, enabling RST’s customers to access their accounts and print receipts on their own, which has improved the overall customer experience.
Conclusion
For RST, switching to Quipli has been a turning point. The software has drastically reduced the time spent on manual processes, improved operational efficiency, and enhanced customer satisfaction.
To other rental companies facing similar challenges, RST strongly recommends Quipli.
“I would absolutely say that Quipli is a great investment. The team standing behind Quipli is the best. The responses to our questions, the constant updates, and the Toolbox Talks. You send out emails with updates that we utilize at our convenience.”
Rob Moczygemba, RST Representative
Ready to Save Time and Streamline Your Operations?
Rental Services of Texas transformed their business with Quipli’s platform, gaining back valuable hours each day while enhancing customer satisfaction. If you’re looking to streamline your operations and improve efficiency, schedule a demo today to see how Quipli can help your rental business thrive.
