Flagstaff Equipment, a growing rental dealership in Flagstaff, Arizona, was at a crossroads. Their outdated software system was holding them back. It lacked essential rental features and wasn’t designed to support their expanding business. That’s when they turned to Quipli.
The Switch to Quipli
“We needed something better,” said Kurt Creager, Rental Manager at Flagstaff. As their business grew, so did their need for a modern, user-friendly system. Quipli checked all the boxes: intuitive design, robust rental features, and a personable, responsive support team.
Transitioning to Quipli was seamless. “Getting everything out of the old system and uploading it to Quipli took the most time, but the process itself was smooth.” Within days, Flagstaff was fully operational on Quipli, ready to take their rental business to the next level.
User-Friendly, Intuitive Features
Quipli quickly became an integral part of Flagstaff’s daily operations. “I’m not tech-savvy whatsoever, and I get around Quipli just fine,” Kurt shared. From setting up rentals to generating reports, the platform’s ease of use made day-to-day tasks a breeze. The online experience has also been a hit with customers, who find the reservation process simple and straightforward.
Operational Efficiency and Profitability
Since implementing Quipli, Flagstaff’s operations have transformed. “It allows us to move seamlessly throughout the day,” Kurt explained. With Quipli’s scheduling features, the team can easily track incoming and outgoing rentals, plan ahead, and smoothly transition from one day to the next.
These efficiencies have significantly reduced time spent on administrative tasks.
“Quipli has saved us a lot of time, easily decreasing the time we are on the phone with customers by about half.”
Quipli’s impact on the bottom line has been equally impressive. “Our numbers have been going up every month. We’re on an uphill climb, and everything is doing what it needs to do.” The rental dealership has seen increased profitability, with Quipli’s reporting tools providing valuable insights for business decisions.
Outstanding Customer Support
One of the standout aspects of Flagstaff’s Quipli experience has been customer support. “I’ve used them quite often, and they’re incredibly responsive,” Kurt noted. Whether resolving technical issues or answering questions, the Quipli team consistently delivers prompt, effective solutions. “They usually respond within an hour or two, and I don’t think there’s been an issue they couldn’t resolve.”
A Word to Other Rental Businesses
For rental businesses considering Quipli, Kurt’s advice is clear: “The ease of using this system alone is worth giving it a try. If it fits their setup, Quipli is worth every penny.”
Flagstaff’s journey with Quipli highlights the power of the right technology to drive growth, efficiency, and customer satisfaction. If you’re looking to streamline your operations and improve efficiency, schedule a demo today to see how Quipli can help your rental business thrive.
To watch the full interview with Flagstaff Equipment, click here.
