Introduction
Patriot Rentals provides heavy equipment rentals across Northern Utah. When CEO Ben Rohbock purchased the company, he quickly saw opportunities to modernize their operations. The legacy software in place was serviceable, but it slowed down training, created unnecessary questions for the team, and left customers confused. The decision to switch to Quipli was, in Ben’s words, “the greatest move I’ve made since taking over the company.”
Struggling With Outdated Software
When Ben first took over Patriot Rentals, he was putting out fires non-stop. The legacy software was overpriced for what it delivered and failed to solve problems quickly. Instead of freeing up the team to focus on growth, the software slowed them down at every turn.
“It was frustrating from the start to see how many questions came from people who had been in the industry and working for the company for years,” Ben said. “They were asking me things I thought were ridiculous, because the system should have just worked and made their jobs easier, but it didn’t.”
“There were a lot of questions about the system directly.” Ben explained. “Some questions were like, ‘How do I find this out about the order? Where do I find notes? Where do I find a customer’s shipping address?’” Even after six months on the system, employees still didn’t feel confident navigating it.
New hires often took more than a week to feel comfortable, experienced employees struggled to find basic information, and customers regularly needed help understanding their invoices.
Choosing a Collaborative Partner
Ben knew Patriot Rentals needed more than just a tool to get by. He wanted a software provider that would listen, adapt, and grow with the business rather than forcing him into a one-size-fits-all system.
“The biggest thing [with Quipli] was their willingness to help build out and give me things that we needed, instead of being stuck in this ‘oh, our software isn’t what you’re looking for — go find something else,’” Ben said.
The old system, by contrast, felt outdated and out of step with how people think and rent today, especially younger renters who expect seamless online interactions. For Ben, Quipli stood out because it wasn’t just “a jumped-up version of Excel.” It was modern, intuitive, and designed to make both employees’ and customers’ lives easier.
A Seamless Transition and Fast Wins
The move to Quipli was simple and immediate. “It was a seamless experience. Within a week, my whole team knew what they were doing. It didn’t take much teaching or explaining. The system was intuitive.”
Even Ben’s wife, who had no rental background, was able to log in and create an order right away, something that would have been impossible with the old system.
Customers noticed the difference too. Emails and invoices were easier to understand, which reduced confusion and cut down on calls. As Ben described it: “The first big win was seeing how much more intuitive it was for customers. They could read their emails, understand invoices, and we stopped getting so many calls asking for explanations.”
Quipli also helped Patriot Rentals streamline operations across its two locations. Inventory could be moved easily, and the entire team gained visibility into scheduling and dispatch.
“Quipli has made moving things around smoother and knowing where everything is much clearer. Now everybody who needs the information has it, instead of having to ask the one tech-savvy person on the team.”
That clarity extended into customer interactions as well. Disputes that once ended in refunds were now resolved with transparency and confidence.
Running Smoother Than Ever
Running a rental business will always be fast-paced, but Quipli removed many of the pain points that made Patriot Rentals’ operations stressful.
“Now the team has a clear understanding of where everything is, when it’s coming back, when it can go out again, and what maintenance looks like. That clarity has made all the difference.”
For Ben, the switch wasn’t just about adopting new software, it was about finding a true partner to help the business grow. His advice to other rental owners is simple: “Stop overthinking it. It’s worth the switch. The value for the price is excellent, and the time and money saved training new employees has been huge. Just do it.”
Ready to leave outdated systems behind like Patriot Rentals? Schedule a demo today to see how Quipli can help your rental business run smoother, faster, and more profitably.
