When Brittany and her team at KK Rents purchased their heavy equipment rental business three years ago, they knew there were major opportunities to improve operations. As the business grew, their outdated rental software couldn’t keep up. Managing orders required phone calls and handwritten updates, making it difficult to stay organized and keep pace with customer demands.
“It was an old-school format,” Brittany recalled. “It didn’t really offer advanced tech or allow for people to be on their phones.”
The result was a frustrating web of inefficiencies – a clear example of Rental Gridlock, where outdated systems, communication breakdowns, and manual processes prevent rental businesses from operating at their full potential.
The Struggles with Legacy Software
KK Rents originally relied on Point of Rental (POR), a legacy rental software that ran on a local server. While POR offered detailed reporting, the interface was outdated and confusing, and the workflow was clunky. The software became increasingly expensive over time, yet those added costs didn’t come with improved functionality.
Their day-to-day operations were bogged down by poor communication between counter staff and the Dispatch team. Dispatch frequently had to call the front office to gather information on orders, causing delays and frustration. Because the business relied heavily on pen and paper, these complicated workflows created barriers for seamless operations – a common challenge for rental businesses running on legacy software.
As these challenges mounted, KK Rents began searching for a modern solution – one that could support mobile access, improve communication, and give better insights into equipment utilization.
Embracing Change with Quipli
When Brittany discovered Quipli, she realized it offered exactly what KK Rents needed to break free from their operational challenges. Quipli’s all-digital platform provided KK Rents with the modern features they had been missing, including:
- Dispatch Management: Improved visibility and communication between teams ensured Dispatch could operate independently without constant back-and-forth calls.
- Digital Contracts: Customers could now sign agreements from their phone or email, eliminating paperwork delays.
- Customer Portal: Customers could extend their own rentals, reducing inbound calls and giving KK Rents more time to focus on other priorities.
- Utilization Tracking: With better insights into fleet utilization, KK Rents could make data-driven decisions about which equipment to keep or replace.
These improvements aligned with Quipli’s Rental Velocity Framework – a strategic approach designed to help rental businesses overcome operational bottlenecks and unlock faster, more efficient growth. The framework emphasizes four key pillars: improving operations, protecting assets, accelerating growth, and optimizing financial performance.
Achieving Operational Acceleration
For KK Rents, embracing Quipli meant moving from a reactive, paper-heavy process to a streamlined, tech-enabled operation – accelerating their path toward a more organized and efficient business.
“Quipli has created a smooth workflow for our staff,” Brittany explained. “It’s helped us stay organized, stay on schedule with deliveries, and has resolved many of the issues we faced before – from reservations to signing to payments.”
With improved communication between teams and better visibility into their equipment, KK Rents now operates with greater confidence and efficiency. Customers have also embraced the change, enjoying the convenience of signing paperwork digitally, extending rentals through the customer portal, and browsing available equipment online.
For Brittany, the biggest impact has been peace of mind. “Don’t be afraid of change,” she advises other rental businesses. “It’s easy to worry about what might go wrong, but I can say that Quipli has solved all of our problems – or is actively working on solutions and willing to adapt to support our business.”
Looking Forward
With Quipli, KK Rents has moved from a paper-reliant system to a tech-enabled operation built for growth. By adopting modern tools and embracing the principles of the Rental Velocity Framework, Brittany and her team have improved communication, increased efficiency, and created a smoother experience for both staff and customers.
For KK Rents, the path forward is clear: better processes, better insights, and a business positioned to thrive.
If you’re a rental business still relying on outdated, legacy software, let’s talk. Schedule a demo today to see how Quipli can help you modernize your operations and unlock your next stage of growth.
